Several years ago, America Money Bank set up a large customer service facility in India and hired English-speaking operators to handle questions from customers. Now, although the bank forecasts continued growth, the human resource department is planning for fewer workers in India. What changes in its customer service facility is America Money Bank most likely implementing in this situation?

Question

Quizplus · Accepted Answer

Since the bank is planning for fewer workers, it is likely that they are automating the process of answering routine questions to reduce the need for manual labor. This would help the bank save costs while still maintaining its customer service facility.

Several Years Ago, America Money Bank Set Up a Large