Lyla, a neutral third party, tries to resolve a conflict initiated by a manager and union representative at Houghlin Inc. She does so by listening to what both parties have to say about the issue and facilitating the negotiations. In this scenario, Lyla is exercising which type of alternative to work stoppages?
A) mediation
B) final-offer arbitration
C) fact-finder technique
D) conventional arbitration
E) rights arbitration

Question

Quizplus · Accepted Answer

Lyla is exercising the technique of mediation, where a neutral third party helps to facilitate negotiations and resolve conflicts between two parties. Final-offer arbitration involves each party submitting a proposed solution, while fact-finding involves a neutral third party investigating the facts of the case and making a non-binding recommendation. Conventional arbitration and rights arbitration involve a third party making a final and binding decision on the issue.

Lyla, a Neutral Third Party, Tries to Resolve a Conflict