XYZ Equipment, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by XYZ Equipment. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to

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The first step in the instructional design process is to identify what needs to be learned. In this case, the HR department needs to identify the technical knowledge that the sales representatives lack in order to develop an effective training program to improve their performance. Once the gaps in knowledge have been identified, the HR department can move on to selecting appropriate training methods and trainers, setting clear objectives, and ensuring employees feel valued and engaged in the learning process.

XYZ Equipment, a Firm That Produces Manufacturing Equipment for Various