David and Laura are planning an e-commerce company for business travelers. They want to be sure that all the employees have a wide scope of decision-making authority. Which kind of organizational structure is most appropriate for this kind of work?
A) divisions focused on customer groups
B) a highly centralized structure
C) highly specialized departments
D) employees grouped according to function
E) authority concentrated in a few people at the top

Question

Quizplus · Accepted Answer

Divisions focused on customer groups would be the best choice for an e-commerce company for business travelers because this structure allows for greater decentralization of decision-making authority, empowering employees to make decisions that are specific to the needs of their customer group. It also allows for a customer-focused approach to the business, as each division can tailor its operations to meet the needs of its specific customer group.

David and Laura Are Planning an E-Commerce Company for Business