As part of a company-wide business strategy, Smith Inc. conducts a comprehensive examination of its critical work techniques to increase their efficiency. The results of the examination are used to create a strategy to provide high-quality goods and services to the firm's customers. Which HRM practice is Smith Inc. using?

Question

Quizplus · Accepted Answer

Smith Inc. is using reengineering, which involves examining and redesigning critical work techniques to increase efficiency and provide high-quality goods and services to customers. Outsourcing, downsizing, merger, and acquisition are not mentioned in the scenario.

As Part of a Company-Wide Business Strategy, Smith Inc