Focusing on customers has not always been the hallmark of strategic planning. In fact, in the early 20^th century, firms tended to focus strictly on __________ rather than on developing relationships with customers.

Question

Quizplus · Accepted Answer

In the early 20th century, firms primarily focused on efficiency and quality, aiming to produce goods at lower costs and higher standards, rather than on customer relationships.

Focusing on Customers Has Not Always Been the Hallmark of Strategic