Customer service modules in CRM systems provide tools for:
A)assigning and managing customer service requests.
B)capturing prospect and customer data.
C)identifying profitable and unprofitable customers.
D)managing sales prospect and contact information.
E)organizing effective marketing campaigns.

Question

Quizplus · Accepted Answer

Customer service modules in CRM systems provide tools for assigning and managing customer service requests, such as tracking customer inquiries, complaints, and concerns.

Customer Service Modules in CRM Systems Provide Tools For