When firms manage the return of goods from consumers either because they are defective or for recycling purposes, they are involved in
A) materials handling.
B) inbound logistics.
C) factory processes.
D) reverse logistics.

Question

Quizplus · Accepted Answer

Reverse logistics involves managing the return of goods from the consumers back to the company either for recycling or to handle the defective products. Hence, the best choice for this question is D) reverse logistics. The other options, such as materials handling, inbound logistics, and factory processes, are not specifically related to the return of goods from consumers.

When Firms Manage the Return of Goods from Consumers Either