Companies are utilizing home-based workers as ________, shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

Question

Quizplus · Accepted Answer

Home-based workers are mainly utilized as call agents because they can handle customer service inquiries, technical support, telemarketing, and sales from their homes, which reduces the overhead costs of maintaining in-house call centers or offshore operators. While home-based workers can also be staff positions such as attorneys or multitaskers, these positions require more specialized skills and may not be as readily available for remote work. Receptionists, on the other hand, are typically located on-site and are responsible for administrative duties that require physical presence, such as greeting visitors and answering phone calls.

Companies Are Utilizing Home-Based Workers as ________, Shifting Away from the Expense