At Dilly-Dally Sportswear Store a manager needs to be called to the front of the store and sign-off on every return that a cashier performs.The CEO continues this policy because he wants every manager to "look those customers right in the eye" and "stake their job on taking those items back." Clearly,Dilly-Daly empowers its employees to make decisions at their jobs.

Question

Quizplus · Accepted Answer

The policy described does not empower employees, as it requires managerial approval for returns, limiting the decision-making ability of cashiers.

At Dilly-Dally Sportswear Store a Manager Needs to Be Called