A study at the Slumber Inn Corporation identified poor employee morale.Employee respondents indicated frustration with their inability to deal directly with customers' concerns and complaints.These employees feel that if they were empowered with the authority to make decisions,customer satisfaction would dramatically increase.This illustrates one of the disadvantages of decentralized authority.

Question

Quizplus · Accepted Answer

This scenario actually illustrates one of the advantages of decentralized authority, as it shows the potential benefits of empowering employees and allowing them to make decisions.

A Study at the Slumber Inn Corporation Identified Poor Employee