From her discussions with employees, Angelica learned quickly that production workers put their trust in 20-year veteran Willie McClaren. Many people told her that if you wanted something done, Willie was the person to see. Willie appears to be an important part of the
A) decentralized authority.
B) span of control.
C) informal organization.
D) functional structure.

Question

Quizplus · Accepted Answer

The informal organization arises from the system of relationships that develop spontaneously within an organization. Willie may not have much clout in the formal organization, but the respect people in the production department have for him means that he may be very important in the informal organization.

From Her Discussions with Employees, Angelica Learned Quickly That Production