The Social Media in Business box titled,"Using Social Media to Build Customer Support," reflects upon the use of blogs and Twitter and other social media sources to measure customer satisfaction.This is part of the control function of management.

Question

Quizplus · Accepted Answer

The control function of management involves monitoring and measuring performance to ensure that goals are being met. Using social media to measure customer satisfaction is a way to monitor and measure how satisfied customers are with the business's products or services, thus falls under the control function of management.

The Social Media in Business Box Titled,"Using Social Media to Build