Telewhiz,Inc.just contracted with a firm in the Philippines to provide customer service for its cell phone customers.Although there were cheaper labor markets that Telewhiz could have tapped,customers have reported that they understand English speaking Filipino people better than English speaking people in other countries.As an outsourcing option,it is a good compromise.

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Telewhiz chose the Philippines as its outsourcing option for customer service because they found that English speaking Filipino people were better understood by their customers compared to other countries, despite the availability of cheaper labor markets elsewhere. This is a good compromise for Telewhiz.