The primary reason for adopting total quality management (TQM)is to achieve (CIA adapted)

Question

Quizplus · Accepted Answer

The primary goal of TQM is to improve the quality of products and services and ultimately increase customer satisfaction. While reducing delivery time and charges and increasing employee participation may be secondary benefits of implementing TQM, the main focus is on improving customer satisfaction through quality improvements. Better managerial decisions may also result from implementing TQM, but it is not the primary reason for adoption.

The Primary Reason for Adopting Total Quality Management (TQM)is to Achieve