A store received an excessive number of customer complaints. To which phase of the instructional systems design approach to training is this information particularly important?
A) needs assessment
B) training design
C) training delivery
D) Evaluation

Question

Quizplus · Accepted Answer

Excessive customer complaints signal a need for training, and this is determined during the needs assessment phase of the instructional systems design approach.

A Store Received an Excessive Number of Customer Complaints