A woman has just entered the emergency department after being battered by her husband. The nurse needs to get some information from her to begin treatment. What is the best choice for an opening phase of the interview with this patient?

Question

Quizplus · Accepted Answer

The nurse should address the person by using his or her surname as automatic use of the first name is too familiar for most adults and lessens dignity. The nurse should introduce him or herself and give the reason for the interview. Friendly small talk is not needed to build rapport. The nurse should not initially address a patient by their first name as automatic use of the first name is too familiar for most adults and lessens dignity. Statements such as "How are you today" and "It sure is cold out today" are small talk and are not necessary to build rapport.

A Woman Has Just Entered the Emergency Department After Being