Assume that after the last round of performance appraisals, managers across all departments at Hudson's Bay realized that their newest employees did not meet standards on customer satisfaction scores. As a result, the company created a series of training modules that specifically addressed how to provide exceptional customer service at Hudson's Bay. Creating the training modules is an example of using performance appraisals to accomplish which of the following objectives?
A) making employee decisions
B) evaluating performance against standards
C) assessing HRM practices
D) changing job descriptions

Question

Quizplus · Accepted Answer

Creating the training modules based on performance appraisal outcomes is an example of assessing HRM (Human Resource Management) practices. The performance appraisals identified a gap in customer service skills among new employees, leading to the development of targeted training to address this issue. This reflects an evaluation and subsequent improvement of HRM practices to enhance employee performance and customer satisfaction.

Assume That After the Last Round of Performance Appraisals, Managers