A high-end restaurant is all about delighting customers. The chefs and waiters are free to make decisions that satisfy customer needs, even if it requires extra time or cost. Because the restaurant staff is highly talented and experienced, the restaurants owners take a hands-off approach to daily operations. The firm's organizational design would most likely feature which of the following?
A) high efficiency, high responsiveness
B) high control, low efficiency
C) low control, high empowerment
D) low efficiency, low responsiveness

Question

Quizplus · Accepted Answer

The organizational design of the high-end restaurant would most likely feature low control and high empowerment because the chefs and waiters are free to make decisions that satisfy customer needs, and the restaurant owners take a hands-off approach to daily operations. This also aligns with the idea that the staff is highly talented and experienced, which suggests they are capable of taking on more responsibility and decision-making power. The focus on delighting customers also implies a high responsiveness, making option C the best choice.

A High-End Restaurant Is All About Delighting Customers