The top management at a chain of coffee shops makes all of the decisions and delegates very little authority. What is the likely effect on the organization?
A) more control, more responsive
B) more control, less responsive
C) less control, less empowerment
D) less control, more empowerment

Question

Quizplus · Accepted Answer

When the top management makes all the decisions and delegates very little authority, it creates a centralized decision-making process, which leads to more control over the employees and their tasks. However, this also makes the organization less responsive to changes, as decisions have to be made at the highest level and take longer to be executed. Therefore, the likely effect on the organization is more control and less responsiveness.

The Top Management at a Chain of Coffee Shops Makes