Suppose you work in a customer service call centre for a local cable company. Your job is to answer calls from customers who have a variety of questions or problems. You have been well trained to handle a variety of calls and have access to a computer program where you can search for solutions to issues you have not yet encountered. You would expect what kind of span of management to exist at the call centre?
A) wide
B) tall
C) flat
D) short

Question

Quizplus · Accepted Answer

A wide span of management is expected in environments like call centers where employees are well-trained and can operate with a degree of autonomy, reducing the need for close supervision.

Suppose You Work in a Customer Service Call Centre for a Local