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Your Company's Monthly Courier Bill Shows a Fuel Surcharge of $12

Question 17

Multiple Choice

Your company's monthly courier bill shows a fuel surcharge of $12. You have never seen this on your bill before, so you call the courier company to get more information. The customer service representative assures you that this is a one-time charge due to higher gas prices. When you receive the next courier bill, it shows another $12 surcharge for fuel. In this instance, what is your courier company NOT doing?


A) acting in your best interest
B) competing fairly and honestly
C) being transparent
D) being socially responsible

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