Steve has a problem with a coffee maker he purchased recently. He has been trying for days to speak with the company by calling its 800-number, but it rings forever or sends him through a maze of automated recordings. Steve feels that which of his basic consumer rights is being violated?
A) the right to safety
B) the right to be informed
C) the right to be heard
D) the right to choose

Question

Quizplus · Accepted Answer

The right to be heard includes the ability to communicate with the company and have concerns addressed. Steve's inability to speak with the company violates this right.

Steve Has a Problem with a Coffee Maker He Purchased