Your nine-year-old neighbour stops by and excitedly tells you all about the new cookies that her Girl Scout troop is selling this year. When you tell her that you are really trying to watch your figure, she responds, "The Trefoils are low fat and low calorie!" What stage of the personal-selling process does this represent?

Question

Quizplus · Accepted Answer

This stage represents "answering objections," where the seller addresses concerns or hesitations (in this case, about calorie and fat content) that the potential buyer has expressed.

Your Nine-Year-Old Neighbour Stops by and Excitedly Tells You All