Management at Leaves of Green, a nationwide vegetarian restaurant chain, believes that its customers value a predictable and consistent level of service and quality. When customers stop at one of its restaurants anywhere in the U.S., they should know what to expect in terms of menu, price and quality. In order to maintain this consistency, Leaves of Green should adopt a decentralized organization.

Question

Quizplus · Accepted Answer

By giving individual managers and employees more flexibility, a decentralized organization would result in less standardization and uniformity.

Management at Leaves of Green, a Nationwide Vegetarian Restaurant Chain