Betsy Is in the Denial Stage of Grief

Betsy is in the denial stage of grief. What would be an appropriate adaptive interaction for the medical assistant to do?

A) Use therapeutic communication techniques to acknowledge the patient's feeling.
B) Work with the healthcare team regarding the patient's requests.
C) Encourage the patient to use community and healthcare resources to help ease the change process.
D) Provide handouts that explain the disease and treatment.
E) Provide coaching on aspects of the disease and self-care management.