When working with a patient who has a language barrier, what strategy should the medical assistant use?

Question

Quizplus · Accepted Answer

Tips for communicating with patients who have language barriers include:
F1F1F1S1F1F1F10 Address the patient by his or her last name (e.g., Mrs. Martinez, Mr. Nguyen).
F1F1F1S1F1F1F10 Be respectful and courteous.
F1F1F1S1F1F1F10 Use simple phrases. If medical terminology must be used, make sure to define it for patients.
F1F1F1S1F1F1F10 Use an interpreter or an interpretation service. Focus on the patient and not on the interpreter.
F1F1F1S1F1F1F10 Use translated materials.
F1F1F1S1F1F1F10 Pictures and models can be helpful during the coaching session.

When Working with a Patient Who Has a Language Barrier