The role of quality in limiting a firm's product liability is illustrated by all of the following except
A) ensuring that contaminated products such as impure foods do not reach customers.
B) ensuring that products meet standards such as those of the Consumer Product Safety Act.
C) designing safe products to limit possible harm to consumers.
D) using processes that make products as safe or as durable as their design specifications call for.
E) making it easy for customers to complain about defective products.

Question

Quizplus · Accepted Answer

While customer complaints are an important aspect of quality control, they do not necessarily limit a firm's product liability. Rather, they serve as a way to identify areas in need of improvement and prevent future issues. The other choices listed all relate directly to ensuring the safety and quality of a firm's products, which in turn can help limit product liability.

The Role of Quality in Limiting a Firm's Product Liability