What refers to training and empowering frontline workers to solve a problem immediately?
A) just-in-time
B) poka-yoke
C) benchmarking
D) kaizen
E) service recovery
Correct Answer:
Verified
Q124: _ inspection classifies items being either good
Q125: A checklist is a type of:
A) poka-yoke.
B)
Q126: Credibility is the determinant of service quality
Q127: Poka-yoke is the Japanese term for:
A) card.
B)
Q128: What is a poka-yoke? Give an example.
Q130: In the 10 determinants of service quality,
Q131: How is source inspection related to employee
Q132: Technologies today allow consumers, communities, public interest
Q133: Which of the determinants of service quality
Q134: A(n) _ is a type of poka-yoke
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