The staff nurses at a local psychiatric unit are participating in a skills refresher day. The nurse manager is presenting information for the staff regarding the different types of workplace aggression. What information will the nurse manager include in the teaching, when discussing prevention of the various types of workplace aggression?

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2. Promoting and establishing interpersonal relationships may help to prevent type III aggression. Type III aggression occurs when the perpetrator has or had a formal employment relationship with the victim. By developing interpersonal relationships among employees, this type of aggression may be prevented. Installing metal detectors and improving outside lighting may best prevent type I aggression, which occurs when the perpetrator has no relationship to the victim. An example of a type I violent act is a nurse or staff member being attacked by a stranger in the hospital parking lot. Limiting the number of visitors and family members in the hospital may help to prevent type II aggression, which occurs when the perpetrator has a legitimate relationship with the business. An example of a type II violent act is an emergency department receptionist being attacked by a family member of a patient.

The Staff Nurses at a Local Psychiatric Unit Are Participating