All jobs place some burden on our feelings; however, the term emotional labor refers only to jobs that__________
A) involve working with children and the elderly
B) require personal contact with the public or promote a particular state of mind
C) are in the social work or mental health professions
D) engage an audience in entertainment

Question

Quizplus · Accepted Answer

Emotional labor refers specifically to jobs that require employees to manage their emotions in order to promote a particular state of mind or provide personal contact with the public. This can include jobs such as customer service representatives, flight attendants, healthcare workers, and hospitality staff. It does not necessarily involve working with children or the elderly, social work or mental health professions, or entertainment industries.

All Jobs Place Some Burden on Our Feelings; However, the Term