A homeless man appears at the door of a shelter 10 minutes after the deadline for intake. He is refused shelter for the night because he arrived late. Applying the terms for problems that are frequent within bureaucracy, this is an example of ______________.
A) informal structure
B) work culture
C) goal displacement
D) trained incapacity

Question

Quizplus · Accepted Answer

Goal displacement occurs when an organization's goals are replaced by other goals that are easier to achieve or measure. In this case, the shelter's goal of providing shelter to the homeless has been replaced by the goal of following the intake deadline.

A Homeless Man Appears at the Door of a Shelter