At Tommy's job,customers fill out satisfaction surveys to rate employees to ensure to the company that they are doing their job.Which characteristic of McDonaldization does this exemplify?
A)calculability
B)control
C)efficiency
D)predictability

Question

Quizplus · Accepted Answer

Control is exemplified in this scenario because the satisfaction surveys are a means to monitor and regulate employee performance, ensuring they meet the company's standards and expectations.

At Tommy's Job,customers Fill Out Satisfaction Surveys to Rate Employees