Service quality is more directly related to the interaction between customer and employee than is manufacturing quality.

Question

Quizplus · Accepted Answer

Service quality depends largely on the interactions between customers and employees, such as the level of friendliness, responsiveness, and competence of the employees. Manufacturing quality, on the other hand, is more dependent on the efficiency and effectiveness of the production process and the quality of materials used.

Service Quality Is More Directly Related to the Interaction Between