The total-quality-management advocates contend that informing raters that the work environment has more influence on performance than individual employee behavior will make the raters' rate lower.

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Total-quality-management advocates believe that emphasizing the work environment's influence on performance encourages raters to focus on systemic issues rather than individual blame, potentially leading to more accurate and fair evaluations, not necessarily lower ratings.

The Total-Quality-Management Advocates Contend That Informing Raters That the Work