When communicating with clients over the phone, counselors SHOULD:

Question

Quizplus · Accepted Answer

Counselors should attempt to verify the client's identity before engaging in any conversation over the phone and should demonstrate caution and professionalism when discussing confidential information to ensure the client's privacy and safety. Option A is incorrect as counselors are allowed to provide therapy sessions over the phone. Option B is incorrect as encryption software on cell phones cannot always guarantee complete confidentiality. Option C is incorrect as acknowledging a client's treatment to unknown parties violates their right to confidentiality. Option D is incorrect as all information discussed between a counselor and client, whether on the record or off the record, is confidential.

When Communicating with Clients Over the Phone, Counselors SHOULD