Good listeners
A)predict what others might say
B)use skills such as summarizing and questions to insure they understand
C)make assumptions based on past experiences
D)remain silent
E)offer advice to help clients solve problems

Question

Quizplus · Accepted Answer

Good listeners use skills such as summarizing and asking questions to make sure they understand what the speaker is saying. They do not assume or predict what the speaker might say, nor do they offer advice unless explicitly asked for it. Remaining silent can also be a good listening technique, but it depends on the situation and context.

Good Listeners