Zanda Corp.has determined that it has too many products returned from customers.Zanda is interested in determining what factors or elements could contribute to the large number of returns.Which of the following quality tools would Zanda use to achieve this objective?
A)Process flowchart
B)Pareto analysis
C)Fishbone diagram
D)Run diagram
E)Scatter diagram

Question

Quizplus · Accepted Answer

The fishbone diagram (also known as Ishikawa diagram or cause-and-effect diagram) is a quality tool that helps identify and analyze the potential causes of a problem. It helps break down the problem into smaller components and examine how each component might contribute to the problem. Zanda can use the fishbone diagram to explore and identify the reasons for the high number of product returns, such as manufacturing defects, poor product design, inadequate packaging, or unclear instructions. By identifying the root causes of the problem, Zanda can take corrective action to reduce the number of returns and improve customer satisfaction.