The focus of the first step in the DMAIC process is on:
A)Process variability.
B)Cost.
C)Critical-to-quality characteristics.
D)Problem solving.

Question

Quizplus · Accepted Answer

The first step in the DMAIC process is Define, which focuses on identifying critical-to-quality characteristics (CTQs) and creating a clear problem statement that addresses the customer's needs. Process variability, cost, and problem solving are important aspects of the overall process, but they are not the specific focus of the first step.

The Focus of the First Step in the DMAIC Process