Which of the following is NOT considered to be part of the service process matrix?
A)Customization
B)Volume
C)Customer interaction
D)Labor intensity

Question

Quizplus · Accepted Answer

Volume is not considered part of the service process matrix because it is not a characteristic of the service process itself. Customization, customer interaction, and labor intensity are all characteristics of the service process that can be used to design and manage the service.

Which of the Following Is NOT Considered to Be Part