Scantron Inc.claims that its competitors have to recall 10 percent of their products to fix defects,while it only has to recall 5 percent.Scantron is emphasizing which dimension of quality?
A)Durability
B)Reliability
C)Performance
D)Conformance

Question

Quizplus · Accepted Answer

Conformance refers to the degree to which a product meets its specifications and is free of defects. Scantron is emphasizing that its products have fewer defects compared to its competitors, which relates to conformance quality.