Which of the following is NOT an example of a service encounter?
A) a nurse listening to a patient's heart rate
B) a potential customer using a search engine to locate a business
C) a customer checking into a hotel
D) a student attending a tutoring session
E) a mechanic telling a customer what is wrong with his car

Question

Quizplus · Accepted Answer

B is not an example of a service encounter as it involves a potential customer using a search engine, which is not a direct interaction with a service provider or business. The other options involve direct interactions between a service provider and a customer.

Which of the Following Is NOT an Example of a Service