A company did a comprehensive examination of how pit crews in an auto race work to quickly get a racecar into the pit area, gas the car, perform other maintenance, and get the car back on the track. The company wanted to see if it could adapt some of the teamwork techniques used by pit crews to speed up its order processing. The company conducted a(n) ________.
A) focus group
B) concept test
C) case study
D) intercept
E) experimental study

Question

Quizplus · Accepted Answer

The company conducted a case study, which involves a comprehensive examination of a particular phenomenon in order to understand it better and draw insights that can be applied to other situations. In this case, the company examined the techniques used by pit crews to improve its own order processing.

A Company Did a Comprehensive Examination of How Pit Crews