How does a company achieve superior responsiveness to customers?
A) By developing new product features based on customer wants
B) By improving the production process to become increasingly efficient
C) By providing customers value for their money
D) By establishing a relationship with customers where needs are identified and investigated
E) All of these are ways for a company to achieve superior responsiveness to customers.

Question

Quizplus · Accepted Answer

Each option (A, B, C, D) describes a method through which a company can better respond to customer needs and preferences, thereby achieving superior responsiveness. Developing new product features (A) addresses specific customer wants, improving production processes (B) can lead to better quality or lower costs passed on to customers, providing value for money (C) meets customer expectations for cost-effectiveness, and establishing relationships to understand customer needs (D) ensures the company can adapt and respond to those needs effectively.

How Does a Company Achieve Superior Responsiveness to Customers