When Rollie's Car Wash began to lose business to rivals, Rollie read publications for car-wash owners to learn the best practices in the industry. Then he implemented the best practices. Rollie is using which of the following to improve his car wash?
A) Specialized assets
B) Benchmarking
C) The VRIO framework
D) Organizational inertia
E) Intellectual property

Question

Quizplus · Accepted Answer

Rollie is using benchmarking by researching and implementing best practices in the industry to improve his car wash.

When Rollie's Car Wash Began to Lose Business to Rivals