Team members that maintain eye contact with clients make the client feel:

Question

Quizplus · Accepted Answer

Maintaining eye contact with clients is a sign of active listening and engagement, which helps build trust and confidence in the team member's recommendations. It signals that the team member is focused on the client and their needs, which can help strengthen the overall relationship. Belittling or challenging the client should never be the goal, and eye contact alone cannot convey a lack of knowledge on the part of the client or team member.

Team Members That Maintain Eye Contact with Clients Make the Client