Employees in the quality assurance department test the product and report their findings back to development. The developers, in turn, rely on the feedback they receive from QA to improve products. In this scenario, development would be considered an external customer of QA and good candidates for conducting external customer evaluations of QA staff members.

Question

Quizplus · Accepted Answer

In this scenario, development is considered an internal customer of QA because they are within the same organization, relying on each other's work to achieve the company's goals. External customers are those outside the company.

Employees in the Quality Assurance Department Test the Product and Report