Lako Systems wants to train its salespeople to anticipate the questions that customers will ask as well as to better understand their needs. One good training method for this would be

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Role-playing is a highly effective training method for improving salespeople's ability to anticipate customer questions and understand their needs. It allows salespeople to practice their skills in a simulated, low-risk environment and receive feedback on their performance from trainers and colleagues. This can help them to build confidence, improve communication skills, and develop a deeper understanding of customer needs and concerns. Adventure-based learning, cross-training, and coaching may also be useful training methods, but they may not be as directly applicable to improving salespeople's ability to anticipate customer questions and understand their needs.

Lako Systems Wants to Train Its Salespeople to Anticipate the Questions