UniTel is receiving a lot of complaints regarding the functionality of one of the elements of a key product with serious ramifications on sales. The company has assigned a group of employees to a __________ to investigate the problem and find a resolution.
A)self-directed team
B)task force team
C)cross-functional team
D)employee rotation unit

Question

Quizplus · Accepted Answer

A task force team is specifically created to address a particular issue or problem, which in this case is the functionality of a key product. The team is assembled with the purpose of investigating and resolving the issue, which makes it the most suitable choice. A self-directed team is not necessarily focused on problem-solving, while a cross-functional team may not have the specific expertise required to address the problem. An employee rotation unit involves rotating employees through different departments, which would not be appropriate for addressing a specific issue.

UniTel Is Receiving a Lot of Complaints Regarding the Functionality