A medical-surgical nurse manager has received a complaint by a client regarding the noise level on the unit. The manager reviews the schedule and harshly reprimands the nursing staff who cared for the client. What is the evaluation of this manager's action?

Question

Quizplus · Accepted Answer

1. A harsh reprimand is seldom a professional approach to discipline.
2. Authoritative or punitive supervisory behavior is closely related to stress levels.
3. More information is required to decide whether the manager should be reported.
4. This action should not serve as a model.

A Medical-Surgical Nurse Manager Has Received a Complaint by a Client